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The warranty covers hardware failures, but does not include products such as reagents, consumables and services. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse. Specific product warranty information can be inquire in product warranty page.
Now you can check the length of the warranty from our website. Note that different products as well as accessories, etc may have different warranty periods. The warranty period usually begins on the shipping date.
The serial number is located on a label on the bottom or the back of the unit. It is also displayed at the Main Menu/Information display.
If the product is damaged during transportation, the customer will be responsible for it. Please be sure to package and ship it properly.
Note: The owner retains responsibility for all repair products until they reach WONGENY. Shipping insurance is HIGHLY recommended.
Products to be repaired under warranty will be returned to WONGENY at the owner’s expense. Repairs covered by warranty (as reasonably determined by WONGENY) will be shipped back to the owner at WONGENY’s expense. Shipping costs outside of warranty covered items will be at the owner’s expense.
Subject to material availability, repairs covered by the warranty will be carried out within 30 days of receipt of the product and shipped back to the owner at WONGENY’s expense. Repair of items not covered by warranty will be by an estimate approved by the customer before work begins. The estimate will contain costs of labor and parts as well as expected time frame of completion.